Extremely thorough; immaculately clean and neat; ALL promises kept; expenses to the customer minimized as much as possible; problems intelligently and articulately explained in everyday English; fantastic shuttle service provided for a Ten-Mile +or- Radius--not road miles; respectful, sometimes witty, comforting, and cheerful demeanor to the customer; genuine sympathy and compassion for your automotive woes; and, any repair effected, STAYS REPAIRED. YOU GO, FRANK'S; YOU GO!!!!